FAQ's & T&C's

About Moms List:

  • moms list the trusted marketplace for moms made social

  • tired of clutter in your house from all your pre-loved baby things?

  • tired of looking online for baby services, but don’t know who to trust?

  • finally there is a place for you to sell your pre-loved baby things online in 30 seconds for moms to pay & have it delivered without having to meet a seller

  • a place to find a new or pre-loved products in your area

  • a place where you can trust sellers through user ratings & comments

  • and the first of its kind in south Africa

  • a marketplace that is social, and allows you to follow sellers you love.

  • meet moms you can trust now

FAQ's:

how do I register on moms list? 

its easy! all you need to do is click "register" and enter your personal or business details or if you prefer, you can register with your facebook or twitter login details

how do I sell something on moms list?

step 1: click on "register" to register your personal or business details

step 2: click "sell", input your product details, price, new or pre-loved details, upload your products picture, match the sizes and quantities of the product

step 3: choose to crop your product picture or not

step 4: click "post ad" to list your ad on the marketplace

NB. every product or service can be bought off the platform, for a moms list facilitation fee of 10% (exc. delivery & credit card fees) - finally you can sell off the platform without having to meet a seller

how do I buy something on moms list? new or used

step 1: choose your category and subcategory of choice

step 2: filter your search by price, new or pre-loved, proximity and rating

step 3.1: negotiating with a used seller: if you like what you see, then click "make an offer to pick up" to notify the seller what you want to pay, and arrange to pick up- used only

step 3.2: buying off the platform: click "add to cart" and any item new or used will be loaded in your cart

step 4.1: picking up: if you want to purchase the product, then arrange with the seller to meet in a public place at an agreed time

step 4.2: buying off the platform: once cart is loaded, press checkout, enter your payment details and pay via pay pal, or all major credit card facilities- 100% safe

what does it cost me to sell on moms list? 

it is FREE to sell your second hand products if you want to meet the buyer face to face

NB: we charge 10% (credit card fees are charged over and above) to utlise our e-commerce/ pay and deliver service- this service is not optional- all products listed to sell can be bought via our e-commerce facility

 how does delivery work?

step 1: once a buyer has loaded his cart, and made the payment- we will confirm the purchase with the buyer via email and push message

step 2: we will then confirm the seller of the purchase, and notify them with the buyers details (phone, address)

step 3: in the same email we will request delivery to be arranged within 7 days

step 4: after 7 days, moms list will pay the seller (new and used) the purchase less 10% and any credit card fees

NB. in the original seller notification email, we will provide the option of a trusted delivery partner for you to use if you like

 

Payment Terms and Conditions

  •  

    Detailed description of goods and/or services
    Moms List is a business in the classifieds industry that markets and sells mother and baby goods and services.

     

    Delivery policy

    Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of  booking number emailed directly from payments@momslist.co.za to a buyers email address. Once an order and payment has been received, Moms List will automatically notify a seller to arrange delivery with a Moms List partner courier company www.wumdrop.co.za who charge an agreed fee if R120.00 for a standard delivery or R150.00 for a 48hr fast delivery.

     

    Export restriction- not applicable.

    The offering on this website is available to any buyer from within South Africa and any country abroad. Associated global courier costs are charged at an agreed fee by the seller.

     

    Return and Refunds policy
    The provision of goods and services by Moms List is subject to availability.  In cases of unavailability, Moms List will refund the client in full within 7 days. Buyer to confirm bank details, in order for Moms List to make refund payment.  Cancellation of orders by the client will attract a 5% administration fee.

    Moms List will only pay the seller after 7 days to allow sufficient time for a buyer to notify Moms List and the seller of any damaged goods on arrival and for the buyer to be able to notify Moms List and or the seller to arrange for returns. Returns policy, warranties and guarantees to be confirmed by each individual seller. Moms List does not take responsibility over seller warranties, guarantees or returns policies. 

     

    Customer privacy policy

    Moms List shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

    http://www.polity.org.za/attachment.php?aa_id=3569

     

    Payment options accepted

    Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Moms List bank account or PayPal account, the details of which will be provided on request.

     

    Credit card acquiring and security

    Credit card transactions will be acquired for Moms List via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go towww.paygate.co.zato view their security certificate and security policy. 

     

    Customer details separate from card details
    Customer details will be stored by Moms List separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

     

    Merchant Outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

     

    Responsibility

    Moms List takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

     

    Country of domicile

    This website is governed by the laws of South Africa and Moms List chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

    Variation

    Moms List may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    Company information

    This website is run by Moms List Pty Ltd) based in South Africa trading as Moms List and with CIPC registration number 1-DSD RKN under Directors Caroline Lawrence; Richard Lawrence and Nicolette Croeser

     

    Moms List contact details

    Support : info@momslist.co.za

    Support:  +27822249812

     

less static, fewer scams

  • Hyper local (Geo-searched) listings focus on quality and locality, making it easier to spot unfamiliar and potentially inappropriate content.

  • Everyone—buyers and sellers—must be members in order to create a listing or respond to a listing.

  • Each person has a profile, a potential rating or a history of comments allowing you to see everything they are selling and giving you an idea of who they are, and whether you should trust them.

  • Messages between people happen on the website/app (not via email), adding an extra layer of privacy.

  • Every member has "stats and verifications" on their corners, the more they have, the more trustworthy they are- check out how many people “follow them”- which will give you an idea if they are trusted.

  • You can report any listing, member or message as inappropriate and our support team will take immediate action.

  • Every day we're hard at work actively monitoring all website activity and content in order to enforce our listing policies.

  • We employ automated tools to detect spam and possible fraudulent activity.

  • We’re here for you. Contact us anytime by replying to any email we send you or by emailing us at info@momslist.trade

  • We rely on you to be respectful, honest and courteous so that our classifieds remain a fun, friendly and safe place to be.


community rules

  • Be nice, even generous

  • Be friendly, creative and inventive

  • Don't lie or misrepresent

  • Don't harass, stalk, threaten or abuse other people

  • Respect the privacy of others

  • Keep it legal

  • Have fun, don't make fun

  • Life's short, don't be too serious

  • Eat your veggies

  • Stay safe

  • We hope that you'll get to know your like-minded moms better.

  • But when meeting strangers, it's important to take common sense precautions.

  • Meet in a public place, like your favourite café or petrol station.

  • Tell a friend where you're going or bring them along

  • Bring your mobile phone

  • Ask lots of questions, no good rushing things

  • Be super prudent when buying/selling high value items

  • Don't share personal information

  • Don't invite strangers into your home and if you do, don't be home alone

  • If you don't like the vibe, walk away from the deal


member verifications

  • Nobody likes a stranger. Gain trust and earn rating hearts by being a good seller. The following ratings help you know that you are speaking with a real person just like you. The more ratings, the better.

  • Member since – When they joined the community

  • Email address verified – Has direct access to email account

  • Facebook friends – Connected to Facebook account

  • Twitter followers – Connected to Twitter account

  • Number of listings – See their activity

  • Conversations – Conversations with other members

  • Response rate – How often they respond to messages

  • Average response time – How long it takes them to respond

  • We recommend that you tread carefully with sellers and buyers who have few verifications.


privacy comes first

  • Your privacy is of the utmost importance to us and we are committed to respecting your right to privacy in everything we do. Your personal information is always kept private and secure. We will never share or sell your personal information. We will never send you unsolicited emails or postal mail. We hate spam and respect your right to privacy, especially because it ensures your safety.

  • If at any-time you feel the need to change your identity on Moms list Classifieds, you can do so by changing your username and corner name (everything is editable) while retaining your account verifications.

see our privacy policy

  • Location privacy

  • Moms list Classifieds works its magic through proximity, putting you at the centre and displaying what's around you. To calculate the distance between you and an item, we need to know exactly where that item is located. If we allowed listings to general locations such as Johannesburg, then you wouldn't know whether that item is 3 blocks or 13 km’s away.

  • With location privacy enabled, your exact address is concealed and it will never be shared publicly or privately. Instead, a small radius around you is displayed with the exact centre-point randomly displaced for further privacy. We recommend location privacy be enabled for all non-business users.

  • If you're not comfortable sharing your real address, we totally respect that. Your peace of mind always comes first. Try using a nearby intersection or even a local point of interest (e.g. Sandton City). Just keep in mind that it won't be as accurate.


avoiding scams and frauds

  • Outsmarting scammers is not as hard as it sounds. You can avoid 99% of all problems by following these simple guidelines: meet face-to-face, in public and pay in cash.

  • Agree on a plan. If it changes last minute, cancel.

  • If you are intimidated or made to feel guilty, leave immediately. It's a scam.

  • Don't wire funds, especially via Western Union, MoneyGram or any other wire service. Scams!

  • Never give out financial information to a stranger, even your PayPal email address (you'll get spam).

  • Try not to use escrow services, scammers use them.

  • If it's too good to be true, guess what? It’s a scam.

  • Avoid overseas transactions with strangers. Not that we're xenophobic, but stranger + foreign = scam mage.

  • Illegal activity always leads to problems. Just don't do it.

  • Moms list staff accounts are labelled with "Staff". If someone says they work for Moms list and do not have this label, please report them.

  • Remember, we are not involved in any transactions.

 

terms of use

  • By registering for and/or using the Moms list Classifieds in any manner, including but not limited to visiting or browsing the website, you agree to all of the terms and conditions of our Terms of Use and Privacy Policy

  • Your access to and use of the service is conditioned on your acceptance of and compliance of these Terms. If you do not agree to any of these Terms, do not use the service.